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Shipping and Returns Policy:


When ordering Heel-Free through the website, you receive free home delivery from us. Because it is important to us that you receive it quickly. Delivery time: * 3 business days. Courier service to the house is active in all parts of the country, delivery is made from the next business day from the moment the order is confirmed with the credit company, on business days only. Except for remote localities, arrival times are up to 6 business days. The business day ends at 19:00 ** Far defined localities: Golan Heights and northern border localities / Arab sector localities / Jordan Valley localities / localities beyond the Green Line (territories) / Gaza Envelope localities / Eilat / Dead Sea and Arava localities.

Common questions:

* Question: If I was not at home when the courier arrived?

* Answer: If you are not at home, the courier can be allowed to leave the shipment at the door or in the electrical cabinet and in this case the company will not be responsible for any damage and / or loss or other indirect or consequential damage

* Question: How is the delivery with a courier to the house?

* Answer: At the end of the purchase process on the website, we will send you an email with an order number. After completing the item packing process, you will receive another email with a tracking number. When the package is launched, the shipping company will send you an SMS message that includes an option to track the order

* Question: Is it possible to change the address after the order is completed? *

* Answer: Certainly. In the email you received, a return email appears (support@heel-free.com). Update us and we will make sure that the address changes


* If for any reason you are interested in returning the item you purchased there is no problem

* First of all let us know what the reason is. Send us a message via email: support@heel-free.com and we will get back to you

* After you have updated us and received confirmation of a refund, all you have to do is

1. Make sure that the time of receipt of the package and the return date does not exceed 30 days

2. Save the original package and send it back to us by registered mail to: Krause 49 Holon, in honor of “Barak Orthopedics”

* Once we receive the package, we will make the credit arrangements and update you by email

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